Romanian-speaking Customer Service Representative – Insurance Support

Cross Border Talents; Lisboa; On-site; EUR 10,000 - 11,000; Full time

Benefits offered by this job

Relocation support

Performance bonus

Meal allowance

Job summary

Cross Border Talents is seeking a Romanian-speaking Customer Service Representative to assist customers with insurance-related enquiries in Romanian and English. You will provide information about products and coverage, support policy-related requests, and ensure a professional customer experience.

Responsibilities include handling inquiries by phone and email, guiding brokers, and maintaining accurate records.

Qualifications

• Must handle customer enquiries by phone and email.
• Provide detailed information about insurance products.
• Answer questions about coverage and policy-related matters.
• Assist with policy cancellations and other customer requests.
• Help insurance brokers direct enquiries to the appropriate team.
• Maintain accurate customer records and manage calls.

Responsibilities

• Handle inquiries by phone and email, delivering prompt, courteous service.
• Explain insurance products and coverage clearly to customers.
• Assist with policy changes, cancellations, and billing questions.
• Guide brokers to the right team for complex issues.
• Keep meticulous notes and update customer records in the system.

Skills

Fluent Romanian

Fluent English

Insurance customer service experience

Job description

About the Role

We are hiring a Romanian-speaking Customer Service Representative to assist customers with insurance-related enquiries. You will provide information about products and coverage, support policy-related requests and ensure a professional customer experience in Romanian and English.

Key Responsibilities

• Handle customer enquiries by phone and email.
• Provide detailed information about insurance products.
• Answer questions about coverage and policy-related matters.
• Assist with policy cancellations and other customer requests.
• Help insurance brokers direct their enquiries to the appropriate team.
• Manage inbound and outbound calls and maintain accurate customer records.
• Fluent Romanian and English.
• Experience as an insurance customer service representative.
• Friendly and professional demeanour.
• Strong communication skills.
• Ability to remain calm and effective under pressure.

Languages

Romanian / English

Salary

€900–€950 gross/month (source salary: €920)

Location & Work Arrangement

On-site, Lisbon, Portugal

Working Schedule

Working schedule to be confirmed during the recruitment process.

Relocation

Relocation support provided.

Benefits

€100 performance bonus per 12 months; €7.63 meal allowance per working day.