Customer Service Representative – Romanian & English

Cross Border Talents; Sintra; On-site; EUR 9,300 - 11,000; Full time

Benefits offered by this job

Meal allowance €154 per month

Private health insurance from day one

22 days annual leave

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a bilingual insurance customer service agent. The role involves handling inquiries in Romanian and English via phone and email, guiding customers on policy terms and coverage, and assisting with cancellations.

You will also support brokers by routing inquiries to the correct information and using internal platforms to manage interactions. The position requires Romanian at C2 and English at B2+ level, prior insurance CS experience, and strong

Qualifications

• Romanian at C2 and English at B2+.
• Experience in insurance customer service.
• Strong communication and interpersonal skills.
• Customer-oriented attitude and problem-solving ability.
• Comfort with digital tools and multiple platforms.

Responsibilities

• Provide customer support in Romanian and English via phone and email.
• Answer questions about insurance products, policy terms and coverage.
• Assist customers with policy-related requests, including cancellations.
• Support insurance brokers by responding to enquiries.
• Handle customer requests efficiently and provide solutions.
• Use digital tools and internal platforms to manage interactions.
• Follow procedures and maintain high standards of service.

Skills

Romanian (C2)

English (B2+)

Customer service

Communication

Problem solving

Interpersonal skills

Digital tools

CRM systems

Tools

CRM systems

Multiplatform tools

Job description

Responsibilities

• Provide customer support in Romanian and English via phone and email.
• Answer questions about insurance products, policy terms and coverage.
• Assist customers with policy-related requests, including cancellations.
• Support insurance brokers by responding to their enquiries and directing them to the appropriate information.
• Handle customer requests efficiently and provide suitable solutions.
• Use digital tools and internal platforms to manage customer interactions.
• Follow established procedures and maintain high standards of customer service.

Requirements

• Romanian at C2 level and English at B2 level or above.
• Previous experience in insurance customer service.
• Strong communication and interpersonal skills.
• Customer-oriented approach and professional attitude.
• Good problem-solving skills.
• Confidence using digital tools and multiple platforms.
• Ability to work in a dynamic, international environment.

Location: Lisbon, Portugal
Work model: On-site
Schedule: Monday to Friday, rotating shifts between 07:30 and 20:00

Salary and Benefits

• €920 gross per month, paid in 14 installments per year (approximately €1,073 gross per month when averaged over 12 months).
• Meal allowance of €154 per month.
• Private health insurance from day one.
• 22 days of annual leave.