Insurance Company Customer Representative – Romanian Speaker

Pkrecruiting; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

Performance incentives

Referral program

Career development programs

Language courses

Multicultural environment

Resumo da oferta

CloserHire is recruiting for a Romanian-speaking Customer Service Representative to join a Portuguese insurance project in Lisbon. This on-site role offers full-time employment, initial paid training, and opportunities for growth within a multicultural team.

Strong Romanian and English language skills are required, along with a customer-service mindset and a proactive, solution-focused approach. Eligible candidates must be able to work in Portugal and thrive in a collaborative environment.

Qualificações

• Native-level fluency in Romanian (C2) and proficient in English (B2).
• Previous experience in customer service is an advantage.
• Strong written and verbal communication skills.
• Professional, diplomatic, and solution-oriented approach to handling customer queries.
• Comfortable working in a team-oriented environment.
• Proactive and motivated to maintain a high standard of performance.
• Eligible to work in Portugal.

Responsabilidades

• Handle incoming calls and chats from customers with inquiries about their insurance policies.
• Process service requests in the client’s policy administration system.
• Compose and send responses to emails and letters, including contract documents and policy information.
• Conduct indexation and electronic archiving using internal document management tools.
• Manage requests for policy changes, including updating payment methods.
• Support customers with claims submissions and policy cancellations.
• Maintain a high level of service quality and meet client-specific performance targets.

Conhecimentos

Romanian

English

Customer service

Teamwork

Communication

Ferramentas

Policy administration system

Document management system

Descrição da oferta de emprego

CloserHire is partnering with a global leader in customer experience and technology solutions to recruit a Romanian-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience. This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive environment with clear opportunities for career advancement.

Your Role

• Handle incoming calls and chats from customers with inquiries about their insurance policies
• Process service requests in the client’s policy administration system
• Compose and send responses to emails and letters, including contract documents and policy information
• Conduct indexation and electronic archiving using internal document management tools
• Manage requests for policy changes, including updating payment methods
• Support customers with claims submissions and policy cancellations
• Maintain a high level of service quality and meet client-specific performance targets

Your Qualifications

• Native-level fluency in Romanian (C2) and proficient in English (B2)
• Previous experience in customer service is considered an advantage
• Strong written and verbal communication skills
• Professional, diplomatic, and solution-oriented approach to handling customer queries
• Comfortable working in a team-oriented environment
• Proactive and motivated to maintain a high standard of performance
• Eligible to work in Portugal

The Offer

• Full-time position with indefinite contract
• On-site role in a central Lisbon location
• Full paid training to prepare you for the role Performance-based incentives and bonus opportunities Referral bonus program for recommending new colleagues Access to career development programs, language courses, and learning platforms A dynamic, multicultural work environment with growth potential

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months