Retail IT Support Tech — POS, ERP & Multilingual

Randstad Portugal; Porto; On-site; EUR 18,000 - 24,000; Full time

Job summary

Randstad Portugal is hiring an IT Support Technician for Parfois stores across Portugal and beyond. You will provide 1st-line support for store hardware and software, handle incidents, and manage access for store employees.

The role emphasizes customer-focused service, multilingual communication (Portuguese, Spanish, English; French/Spanish a plus), and collaboration with IT teams to drive improvements in store IT infrastructure.

Qualifications

• Experience supporting store hardware and software (POS, payment terminals, printers, scanners, tablets).
• Knowledge of networks and connectivity (VPNs, routers, troubleshooting).
• Familiarity with ERP/retail systems (SAP Retail, Oracle, Dynamics or equivalent).
• Multilingual, ideally Portuguese, Spanish, and English; other languages relevant to the operation are a plus.
• Internal customer orientation with clear and empathetic communication.
• Ability to manage stress, teamwork, and a collaborative spirit.
• Advanced French or Spanish.

Responsibilities

• Provide 1st-line support (phone, email, portal, chat) for reported incidents and requests.
• Ensure operational and application support for Parfois stores (Portugal, Spain, France, Italy, Poland, Switzerland, Mexico).
• Manage access and credentials for store employees.
• Promote continuous improvement of Information Systems processes and procedures regarding the IT infrastructure of Parfois stores.
• Escalate critical incidents that impact sales when necessary.

Skills

Store hardware support

Networks & VPNs

ERP/retail systems

Multilingual PT/ES/EN

Customer orientation

Stress management

Teamwork

Clear communication

French/Spanish fluency

Escalation handling

Education

High school diploma

Tools

POS systems

Payment terminals

ERP systems

Retail hardware

Job description

Randstad Portugal is hiring an IT Support Technician for Parfois stores across Portugal and beyond. You will provide 1st-line support for store hardware and software, handle incidents, and manage access for store employees.

The role emphasizes customer-focused service, multilingual communication (Portuguese, Spanish, English; French/Spanish a plus), and collaboration with IT teams to drive improvements in store IT infrastructure.