Senior Key Account Manager, Uber Eats Portugal

Uber; Lisboa; Presencial; EUR 70 000 - 100 000; Tempo integral

Resumo da oferta

Uber seeks an Enterprise & Strategic Account Manager to grow and retain a select portfolio of strategic restaurant partners with national coverage. You will drive strategic conversations, identify growth opportunities, and improve operational health in a client-facing, individual contributor role.

The role focuses on managing high-value accounts, developing Joint Business Plans, and collaborating with CSMs, Specialists, and Product teams to deliver tailored solutions that drive business success.

Qualificações

• 4-7 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership).
• Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts.
• Proven track record of building strong client relationships and delivering value.

Responsabilidades

• Own a high-value book of business: Manage a small portfolio of ultra-high value accounts, focusing on business strategy, revenue and profitability growth, operational health and client satisfaction.
• Drive growth through consultative strategy: develop Joint Business Plans and support product adoption and location expansion.
• Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
• Be the go-to expert for your partners: Serve as the trusted advisor-resolving conflicts, providing platform insights, and guiding partners toward business excellence.
• Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
• Turn feedback into action: Synthesize partner insights into recommendations that influence Uber's product and commercial roadmap.

Conhecimentos

B2B client-facing experience

Sales lifecycle experience

Relationship building

Descrição da oferta de emprego

About the Role

We're looking for a highly motivated, analytical and relationship-driven Enterprise & Strategic Account Manager to help grow and retain a select portfolio of strategic restaurant partners with national coverage. You'll be at the center of helping our most sophisticated partners thrive on the Uber Eats platform - driving strategic conversations, identifying growth opportunities, and improving operational health. This is a client-facing, individual contributor role where impact, autonomy, and customer success converge.

What the Candidate Will Do

• Own a high-value book of business: Manage a small portfolio of ultra-high value accounts, focusing on business strategy, revenue and profitability growth, operational health and client satisfaction.
• Drive growth through consultative strategy: develop Joint Business Plans and support product adoption and location expansion.
• Champion client success and health: Monitor operational metrics like defect rate, order reject rate, and ad spend efficiency. Take direct action to improve partner performance and experience.
• Be the go-to expert for your partners: Serve as the trusted advisor-resolving conflicts, providing platform insights, and guiding partners toward business excellence.
• Collaborate cross-functionally: Work with internal stakeholders like CSMs, Specialists, and Product teams to deliver holistic support and tailored solutions.
• Turn feedback into action: Synthesize partner insights into recommendations that influence Uber's product and commercial roadmap.

Basic Qualifications

• 4-7 years of experience in a B2B, client-facing role (e.g. Account Management, Sales, Customer Success, or senior retail/foodservice leadership)
• Demonstrated ability to drive commercial success across the full sales lifecycle - from identifying opportunities to retaining and expanding accounts
• Proven track record of building strong client relationships and delivering