Remote Tech Support Specialist - SaaS Telephony

Aircall; Portugal; Teletrabalho; EUR 30 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Lunch

Commute assistance

Sports benefits

Resumo da oferta

Aircall is seeking a Technical Support Specialist to work remotely from Portugal. In this role, you will engage with customers globally to resolve complex technical issues, impacting their ability to utilize Aircall’s services effectively.

The ideal candidate will demonstrate exceptional customer service, strong problem-solving skills, and a proactive approach to support. You will participate in training teams, document processes, and collaborate with various internal departments. This position offers a competitive salary and a comprehensive benefits package, emphasizing a diverse and inclusive work environment.

Qualificações

• Experience using and managing ticket-based enterprise workflow management systems.
• Foundational knowledge about Operating Systems (Windows, Mac OS, Android, iOS).
• Aptitude to learn and support new products and features.

Responsabilidades

• Respond to escalated customer cases regarding technical questions.
• Handle complex issues across various platforms and applications.
• Train Customer Support team and improve issue escalation processes.

Conhecimentos

Customer service aptitude

Clear communication

Problem solving

Technical writing skills

Ferramentas

Zendesk

JIRA

SQL

Looker

DataDog

Descrição da oferta de emprego

Aircall is seeking a Technical Support Specialist to work remotely from Portugal. In this role, you will engage with customers globally to resolve complex technical issues, impacting their ability to utilize Aircall’s services effectively.

The ideal candidate will demonstrate exceptional customer service, strong problem-solving skills, and a proactive approach to support. You will participate in training teams, document processes, and collaborate with various internal departments. This position offers a competitive salary and a comprehensive benefits package, emphasizing a diverse and inclusive work environment.