SaaS Technical Support Specialist - Lisbon, Hybrid

Dashlane; Lisboa; Hybrid; EUR 30,000 - 50,000; Full time

Benefits offered by this job

Flex Benefits

Health insurance

5 extra vacation days

Company-wide well-being days

Donation matching program

Access to mental health services

Team building & social events

Job summary

A leading tech company in Lisbon is seeking a Customer Support representative to engage with customers and resolve technical queries through various communication channels. Ideal candidates will have strong experience in technical support and communication skills in English. The role offers a hybrid working model and a range of benefits, including flexibility and health insurance. You will be part of a diverse team committed to exceptional customer experiences.

Qualifications

• 1 year of experience in technical customer support.
• 1+ years of experience providing online customer support in English.
• Excellent spoken and written English.

Responsibilities

• Respond to B2C and B2B customers' questions via email, chat, and social media.
• Take ownership of solving customer queries.
• Comply with service quality standards.

Skills

Technical customer support

Communication skills

Problem-solving

Customer service

Tools

Zendesk

Slack

Atlassian

Job description

A leading tech company in Lisbon is seeking a Customer Support representative to engage with customers and resolve technical queries through various communication channels. Ideal candidates will have strong experience in technical support and communication skills in English. The role offers a hybrid working model and a range of benefits, including flexibility and health insurance. You will be part of a diverse team committed to exceptional customer experiences.