Remote Technical Support Specialist — AI-Powered Platform

Aircall; Portugal; Presencial; EUR 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package & benefits

Resumo da oferta

Aircall, a unicorn AI-powered customer communications platform, is hiring a Technical Support Specialist to work remotely from Portugal. You’ll join a global team to help customers solve technical and operational questions and ensure they can make and receive calls with Aircall’s products.

You will collaborate with Success, Engineering, Product, Onboarding and Sales to provide white-glove support, train others, document issues, and drive customer satisfaction across multiple time zones.

Qualificações

• Aptitude for providing excellent customer service with clear communication, problem solving and technical writing in English.

Responsabilidades

• Receive and respond to escalated Customer cases regarding technical and functional questions or issues.
• Handle a variety of complex issues dealing with various platforms, operating systems, applications, integrations, inbound/outbound calling, caller ID, calling features, etc.
• Assist the Frontline Support team to train them on some topics, and improve how issues are escalated to the Technical Support team.
• Train the Customer Support Team about relevant subjects. Create and maintain internal documentation.
• Work closely with developers and product management to diagnose, understand, and resolve issues. Mitigate risks in potential features and bring best practices to the team.
• Take ownership with internal and external stakeholders to define and resolve systemic issues and suggest product enhancements and workarounds.

Conhecimentos

Excellent customer service

Clear communication

Problem solving

Technical writing

English proficiency

Descrição da oferta de emprego

Aircall, a unicorn AI-powered customer communications platform, is hiring a Technical Support Specialist to work remotely from Portugal. You’ll join a global team to help customers solve technical and operational questions and ensure they can make and receive calls with Aircall’s products.

You will collaborate with Success, Engineering, Product, Onboarding and Sales to provide white-glove support, train others, document issues, and drive customer satisfaction across multiple time zones.