Italian Tech Support Specialist (Remote - Portugal)
Cbtalents
Uma candidatura feita para esta oferta — um currículo e uma carta de apresentação personalizados que vão ao encontro do anúncio.
Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
Cbtalents in Portugal is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.
You will provide customer support in Italian and English, troubleshoot technical issues, document cases, and guide customers to clear solutions, while maintaining a positive experience.
This is a remote position with relocation support for eligible candidates; candidates must be based in Portugal or willing to relocate.
Qualificações
- Fluent in Italian and English.
- Tech-savvy with ability to handle technical inquiries.
- Strong communication and problem-solving skills.
- Detail-oriented with good documentation.
- Remote-ready and based in Portugal or eligible for relocation.
Responsabilidades
- Provide technical customer service and support.
- Identify, troubleshoot, and resolve customer issues efficiently.
- Handle inquiries and complaints with professionalism and empathy.
- Explain technical solutions clearly to customers.
- Document cases accurately and track issues to resolution.
- Follow up on cases until resolution.
- Maintain a positive customer experience and build loyalty.
Conhecimentos
Ferramentas
Descrição da oferta de emprego
Cbtalents in Portugal is hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.
You will provide customer support in Italian and English, troubleshoot technical issues, document cases, and guide customers to clear solutions, while maintaining a positive experience.
This is a remote position with relocation support for eligible candidates; candidates must be based in Portugal or willing to relocate.
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