Italian Tech Support Specialist - Remote (Portugal)

Cbtalents; Porto; Teletrabalho; EUR 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Remote work model

Relocation support provided

Resumo da oferta

CBTalents is seeking an Italian-speaking Technical Customer Support Specialist to join a remote project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, document cases, and maintain a positive customer experience from a Portugal-based remote setup.

This role offers remote work, relocation support for eligible candidates, and a pathway to grow within a tech customer service project.

Qualificações

• Fluent in Italian and English.
• Tech-savvy and comfortable handling technical inquiries.
• Good problem-solving ability and quick thinking.
• Detail-oriented and able to track issues properly.
• Empathetic, patient, and customer-focused.
• Able to stay calm and focused in high-pressure situations.
• Previous customer service experience is preferred.
• Previous sales experience is a plus, but not mandatory.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian

English

Tech-savvy

Customer service

Problem solving

Attention to detail

Calm under pressure

Descrição da oferta de emprego

CBTalents is seeking an Italian-speaking Technical Customer Support Specialist to join a remote project based in Portugal. You will provide support in Italian and English, troubleshoot technical inquiries, document cases, and maintain a positive customer experience from a Portugal-based remote setup.

This role offers remote work, relocation support for eligible candidates, and a pathway to grow within a tech customer service project.