Italian Tech Support Specialist - Remote (Portugal)

Cbtalents; Braga; Teletrabalho; EUR 20 088 - 29 016; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Remote work model in Portugal

Relocation support

Resumo da oferta

CBTalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote role. You'll respond in Italian and English, troubleshoot technical inquiries, and document cases clearly.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. This remote position offers a competitive salary and a pathway to build customer loyalty through thoughtful service.

Qualificações

• Fluent in Italian and English.
• Tech-savvy with ability to handle technical inquiries.
• Good problem-solving and quick thinking.
• Detail-oriented and able to track issues properly.
• Empathetic, patient and customer-focused.
• Previous customer service experience preferred.

Responsabilidades

• Provide technical customer service and support in Italian and English.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism, empathy, and patience.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Italian

English

Descrição da oferta de emprego

CBTalents in Portugal is seeking an Italian-speaking Technical Customer Support Specialist for a remote role. You'll respond in Italian and English, troubleshoot technical inquiries, and document cases clearly.

Candidates must be based in Portugal or willing to relocate; relocation support is provided. This remote position offers a competitive salary and a pathway to build customer loyalty through thoughtful service.