SaaS Technical Support Engineer

attio; Portugal; On-site; EUR 30,000 - 45,000; Full time

Job summary

Attio is looking for a Technical Support Specialist to join their Support team in Portugal. This role involves providing exceptional customer support while troubleshooting technical issues and advocating for customer needs across teams.

The ideal candidate will have at least 2 years of experience in a SaaS environment and a strong technical capability. Additionally, they should possess outstanding communication skills and a genuine desire to help customers succeed.

Qualifications

• 2+ years in customer support or technical support role for a SaaS product.
• Confident troubleshooting APIs, AI, CRMs, and workflow tools.
• Exceptional written and verbal communication skills.

Responsibilities

• Provide fast, friendly, and technically sound support.
• Diagnose, reproduce, and resolve product issues.
• Capture and communicate customer feedback.

Skills

Technical troubleshooting

Outstanding communication

Customer empathy

Operational excellence

Problem-solving

Tools

Zapier

Intercom

Linear

Job description

Attio is looking for a Technical Support Specialist to join their Support team in Portugal. This role involves providing exceptional customer support while troubleshooting technical issues and advocating for customer needs across teams.

The ideal candidate will have at least 2 years of experience in a SaaS environment and a strong technical capability. Additionally, they should possess outstanding communication skills and a genuine desire to help customers succeed.