Remote Tech Support Specialist - French Market

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

Resumo da oferta

Cross Border Talents is seeking a customer support oriented professional for a SQL/TECH role focused on the French market. You will be the voice customers hear, ensuring tone and follow-through matter as much as the answer.

The role emphasizes staying organized, clear written and verbal communication, and comfort with learning new internal systems. The position offers remote work and exposure to multiple European markets, making it a strong fit for someone who values flexible collaboration

Qualificações

• Familiarity with handling multiple cases.
• Ability to communicate clearly, both written and spoken.

Responsabilidades

• Maintain accurate internal systems and case notes.
• Respond to customer questions via phone, chat, and email.
• Resolve issues efficiently without compromising quality.
• Flag recurring issues for root-cause analysis.

Conhecimentos

Customer support

Organised

Clear communication

Tech-savvy

Ferramentas

CRM software

Internal systems

Descrição da oferta de emprego

Cross Border Talents is seeking a customer support oriented professional for a SQL/TECH role focused on the French market. You will be the voice customers hear, ensuring tone and follow-through matter as much as the answer.

The role emphasizes staying organized, clear written and verbal communication, and comfort with learning new internal systems. The position offers remote work and exposure to multiple European markets, making it a strong fit for someone who values flexible collaboration