Remote Spanish Support Expert - Portugal

CB Talents; Lisboa; Remote; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health Insurance

Company Accommodation

Paid Time Off

Job summary

Teleperformance Portugal seeks an Operations Customer Expert to support Netflix users remotely across Portugal. You will manage accounts, handle billing questions, troubleshoot tech issues, and explain product features via phone, email, and chat.

The role offers a 40-hour week in a 24/7 shift pattern, with a 12-month initial contract and potential permanent employment after two years. The package includes a gross monthly salary of €1,259.33, health insurance from day one, and a company-provided

Qualifications

• English proficiency at B1 level or higher.
• Castilian (Spanish) fluency with one regional combination.
• Strong communication, empathy, problem-solving, digital adaptability, and attention to detail.

Responsibilities

• Be the first point of contact for Netflix users via phone, email, and chat.
• Handle account management and billing inquiries.
• Troubleshoot technical issues and explain product features.

Skills

English Proficiency

Castilian Fluency

Communication

Problem Solving

Digital Adaptability

Detail Orientation

Job description

Teleperformance Portugal seeks an Operations Customer Expert to support Netflix users remotely across Portugal. You will manage accounts, handle billing questions, troubleshoot tech issues, and explain product features via phone, email, and chat.

The role offers a 40-hour week in a 24/7 shift pattern, with a 12-month initial contract and potential permanent employment after two years. The package includes a gross monthly salary of €1,259.33, health insurance from day one, and a company-provided