Customer Support Expert (Netflix) – Spanish | Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Company accommodation

Health insurance

Paid time off

Job summary

Teleperformance Portugal in Lisbon is seeking an Operations Customer Expert to join Netflix’s on-site support team. You will be the first point of contact for Netflix users, handling account management, billing inquiries, and technical questions via phone, email, and chat.

The role requires English at least B1 and Castilian with one regional combination, plus strong communication, empathy and problem-solving skills.

Qualifications

• English proficiency at B1 or higher.
• Castilian fluency plus one regional combination (Castilian + Basque / Castilian + Catalan & Valencian / Castilian + Galician).
• Strong communication, empathy, problem-solving, digital adaptability and attention to detail.

Responsibilities

• Be the first point of contact for Netflix users across phone, email and chat.
• Handle account management and billing inquiries.
• Troubleshoot technical issues and explain product features.

Skills

English (B1)

Castilian + regional language combo

Communication

Empathy

Problem-solving

Digital adaptability

Attention to detail

Job description

Join Netflix in Portugal: Operations Customer Expert

Are you passionate about entertainment, technology, and deliver outstanding customer experiences? Teleperformance Portugal is hiring customer-oriented professionals to join our remote support team for Netflix!

The Role

As an Operations Customer Expert, you will be the first point of contact for Netflix users. You will handle account management, billing inquiries, technical troubleshooting, and product features via telephone, email, and chat.

• Location: On-site Lisbon, Portugal.
• Schedule: 40 hours per week (8-hour days + 1-hour lunch), on a 24/7 rotational shift pattern including nights, weekends, and holidays.
• Contract: 12-month initial term (uncertain term contract), with permanent employment options after 2 years. 1-month trial period applies.

Requirements & Language Skills

To maximize your chance of selection, candidates must meet the following criteria:

• English Proficiency: B1 level or higher.
• Castilian (Spanish) Fluency PLUS one regional combination:
• Castilian + Basque
• Castilian + Catalan & Valencian
• Castilian + Galician
• Skills: Strong communication, empathy, problem-solving, digital adaptability, and detail orientation.

Compensation & Benefits

• Company Accommodation: Option to live in a fully furnished, shared company apartment for your first 14+ months (for candidates residing >100km away; all utilities, Wi-Fi, cable TV, and linens included).
• Gross salary: €1,259.33 / month
• Health Insurance: Provided from day 1 of your employment contract.
• Paid Time Off: Proportional vacation up to 20 days in year one; 22 days annually thereafter, plus Portuguese public holiday rules.

Training Program

• Duration: :2 weeks (8 hours/day, conducted in English) covering software, Netflix products, and customer management.
• Agreement & Pay: You will sign a Selection Agreement on Day 1. Training pay is €18.56 gross/day (€92.80/week) with no social security deductions. Successful completion leads directly to signing your employment contract.