Customer Support Expert (Netflix) – Spanish | Portugal

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Company accommodation

Health insurance

Paid time off

Job summary

Netflix in Portugal is hiring for an Operations Customer Expert to join Teleperformance Portugal's remote support team for Netflix. The role is on-site in Lisbon with a 12-month initial term and a 1-month trial period, offering health insurance and company accommodation options for eligible staff.

The position requires English (B1+) and Castilian fluency with one regional combo, plus strong communication, empathy, and problem-solving skills.

Qualifications

• English proficiency: B1 level or higher.
• Castilian (Spanish) fluency plus one regional combination (Castilian + Basque, Castilian + Catalan & Valencian, or Castilian + Galician).
• Strong communication, empathy, problem-solving, digital adaptability, and detail orientation.

Skills

Strong communication

Empathy

Problem solving

Digital adaptability

Attention to detail

Job description

Join Netflix in Portugal: Operations Customer Expert

Are you passionate about entertainment, technology, and deliver outstanding customer experiences? Teleperformance Portugal is hiring customer-oriented professionals to join our remote support team for Netflix!

The Role

• Location: On-site Lisbon.
• Schedule: 40 hours per week (8-hour days + 1-hour lunch), on a 24/7 rotational shift pattern including nights, weekends, and holidays.
• Contract: 12-month initial term (uncertain term contract), with permanent employment options after 2 years. 1-month trial period applies.

Requirements & Language Skills

To maximize your chance of selection, candidates must meet the following criteria:

• English Proficiency: B1 level or higher.
• Castilian (Spanish) Fluency PLUS one regional combination:
• Castilian + Basque
• Castilian + Catalan & Valencian
• Castilian + Galician
• Skills: Strong communication, empathy, problem-solving, digital adaptability, and detail orientation.

Compensation & Benefits

• Company Accommodation: Option to live in a fully furnished, shared company apartment for your first 14+ months (for candidates residing >100km away; all utilities, Wi-Fi, cable TV, and linens included).
• Gross salary: €1,259.33 / month
• Health Insurance: Provided from day 1 of your employment contract.
• Paid Time Off: Proportional vacation up to 20 days in year one; 22 days annually thereafter, plus Portuguese public holiday rules.

Training Program

• Duration: :2 weeks (8 hours/day, conducted in English) covering software, Netflix products, and customer management.
• Agreement & Pay: You will sign a Selection Agreement on Day 1. Training pay is €18.56 gross/day (€92.80/week) with no social security deductions. Successful completion leads directly to signing your employment contract.