Customer Support Expert (Netflix) – Spanish | Remote In Portugal

Savior Artigos Texteis Lda; Lisboa; Sur place; EUR 13 000 - 15 000; Plein temps

Avantages offerts par ce poste

Accommodation in Lisbon apartment

Health insurance

Paid time off: 20 days first year; 22+

Training program with English coverage

Résumé du poste

Teleperformance Portugal is hiring for an Operations Customer Expert to support Netflix users by phone, email and chat from Lisbon. You will manage accounts, billing inquiries, and product features, helping ensure smooth customer experiences.

The role involves a 40-hour week on a 24/7 rotational schedule, including nights and weekends. Contract is 12 months with potential for permanent employment after 2 years, plus a 1-month trial.

Qualifications

• English proficiency: B1 level or higher.
• Castilian fluency plus one regional combination (e.g., Castilian + Basque or Catalan & Valencian or Galician).
• Strong communication, empathy, problem solving, digital adaptability and attention to detail.

Responsabilités

• Be the first point of contact for Netflix users and handle account management, billing inquiries, and technical troubleshooting.
• Provide support via telephone, email and chat, delivering outstanding customer experiences.
• Work in a 40-hour week with a 24/7 rotational schedule including nights, weekends and holidays.

Connaissances

Strong communication

Empathy

Problem solving

Digital adaptability

Detail orientation

Description du poste

Join Netflix in Portugal: Operations Customer Expert

Are you passionate about entertainment, technology, and deliver outstanding customer experiences? Teleperformance Portugal is hiring customer-oriented professionals to join our remote support team for Netflix!

The Role

As an Operations Customer Expert, you will be the first point of contact for Netflix users. You will handle account management, billing inquiries, technical troubleshooting, and product features via telephone, email, and chat.

• Location: Onsite Lisbon
• Schedule: 40 hours per week (8-hour days + 1-hour lunch), on a 24/7 rotational shift pattern including nights, weekends, and holidays.
• Contract: 12-month initial term (uncertain term contract), with permanent employment options after 2 years. 1-month trial period applies.

Requirements & Language Skills

To maximize your chance of selection, candidates must meet the following criteria:

• English Proficiency: B1 level or higher.
• Castilian (Spanish) Fluency PLUS one regional combination:
  • Castilian + Basque
  • Castilian + Catalan & Valencian
  • Castilian + Galician
• Skills: Strong communication, empathy, problem-solving, digital adaptability, and detail orientation.

Compensation & Benefits

• Company Accommodation: Option to live in a fully furnished, shared company apartment for your first 14+ months (for candidates residing >100km away; all utilities, Wi-Fi, cable TV, and linens included).
• Gross salary: €1,259.33 / month
• Health Insurance: Provided from day 1 of your employment contract.
• Paid Time Off: Proportional vacation up to 20 days in year one; 22 days annually thereafter, plus Portuguese public holiday rules.

Training Program

• Duration: :2 weeks (8 hours/day, conducted in English) covering software, Netflix products, and customer management.
• Agreement & Pay: You will sign a Selection Agreement on Day 1. Training pay is €18.56 gross/day (€92.80/week) with no social security deductions. Successful completion leads directly to signing your employment contract.