Remote Netflix Support Pro – Spanish & English

Cross Border Talents; Lisboa; A distancia; EUR 13.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Company housing (first 14+ months)

Paid time off

Descripción de la vacante

Netflix Portugal is seeking an Operations Customer Expert to be the first point of contact for Netflix users, handling account management, billing inquiries, technical troubleshooting, and product features via telephone, email, and chat.

This 40-hour-per-week remote role requires a 12-month initial term with potential permanent employment after 2 years. A 1-month trial applies, with paid training and onboarding to Netflix products and customer management.

Formación

• English proficiency: B1 level or higher.
• Castilian (Spanish) fluency plus one regional combination (e.g., Castilian + Basque; Castilian + Catalan & Valencian; Castilian + Galician).
• Strong communication, empathy, problem-solving, digital adaptability, and detail orientation.

Responsabilidades

• First point of contact for Netflix users, handling account management, billing inquiries, technical troubleshooting, and product features via phone, email, and chat.

Conocimientos

Strong communication

Empathy

Problem-solving

Digital adaptability

Detail orientation

Descripción del empleo

Netflix Portugal is seeking an Operations Customer Expert to be the first point of contact for Netflix users, handling account management, billing inquiries, technical troubleshooting, and product features via telephone, email, and chat.

This 40-hour-per-week remote role requires a 12-month initial term with potential permanent employment after 2 years. A 1-month trial applies, with paid training and onboarding to Netflix products and customer management.