Spanish-Speaking Streaming Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Company accommodation

Job summary

Teleperformance Portugal in Lisbon is hiring an Operations Customer Expert to be the first point of contact for Netflix users, handling account management, billing questions, technical troubleshooting and product features across phone, email and chat.

The role includes on-site work in Lisbon with a 40-hour week and a 12-month initial contract, with possible permanent employment after two years. Training is provided in English, with a selection agreement on day 1.

Qualifications

• Spanish (Castilian) fluent
• Plus one of these combinations: Castilian + Basque; Castilian + Catalan & Valencian; Castilian + Galician
• English: B1 or higher
• Strong communication, empathy, problem-solving, digital adaptability and attention to detail

Responsibilities

• Be the first point of contact for Netflix users via phone, email and chat.
• Handle account management, billing questions, technical troubleshooting and product features.

Skills

Spanish Castilian

English B1+

Strong communication

Empathy

Job description

Teleperformance Portugal in Lisbon is hiring an Operations Customer Expert to be the first point of contact for Netflix users, handling account management, billing questions, technical troubleshooting and product features across phone, email and chat.

The role includes on-site work in Lisbon with a 40-hour week and a 12-month initial contract, with possible permanent employment after two years. Training is provided in English, with a selection agreement on day 1.