Customer Support Expert (Netflix) – Spanish | Remote In Portugal

Cross Border Talents; Lisboa; Remote; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Company housing (first 14+ months)

Paid time off

Job summary

Netflix Portugal is seeking an Operations Customer Expert to be the first point of contact for Netflix users, handling account management, billing inquiries, technical troubleshooting, and product features via telephone, email, and chat.

This 40-hour-per-week remote role requires a 12-month initial term with potential permanent employment after 2 years. A 1-month trial applies, with paid training and onboarding to Netflix products and customer management.

Qualifications

• English proficiency: B1 level or higher.
• Castilian (Spanish) fluency plus one regional combination (e.g., Castilian + Basque; Castilian + Catalan & Valencian; Castilian + Galician).
• Strong communication, empathy, problem-solving, digital adaptability, and detail orientation.

Responsibilities

• First point of contact for Netflix users, handling account management, billing inquiries, technical troubleshooting, and product features via phone, email, and chat.

Skills

Strong communication

Empathy

Problem-solving

Digital adaptability

Detail orientation

Job description

Join Netflix in Portugal: Operations Customer Expert
Are you passionate about entertainment, technology, and deliver outstanding customer experiences? Teleperformance Portugal is hiring customer-oriented professionals to join our remote support team for Netflix!

The Role

As an Operations Customer Expert, you will be the first point of contact for Netflix users. You will handle account management, billing inquiries, technical troubleshooting, and product features via telephone, email, and chat.

• Location: 100% Remote within mainland Portugal (occasional visits to Lisbon hubs may be required).
• Schedule: 40 hours per week (8-hour days + 1-hour lunch), on a 24/7 rotational shift pattern including nights, weekends, and holidays.
• Contract: 12-month initial term (uncertain term contract), with permanent employment options after 2 years. 1-month trial period applies.

Requirements & Language Skills

To maximize your chance of selection, candidates must meet the following criteria.

• English Proficiency: B1 level or higher.
• Castilian (Spanish) Fluency PLUS one regional combination:
  • Castilian + Basque
  • Castilian + Catalan & Valencian
  • Castilian + Galician
• Skills: Strong communication, empathy, problem-solving, digital adaptability, and detail orientation.

Compensation & Benefits

• Company Accommodation: Option to live in a fully furnished, shared company apartment for your first 14+ months (for candidates residing >100km away; all utilities, Wi‑Fi, cable TV, and linens included).
• Gross salary: €1,259.33 / month
• Health Insurance: Provided from day 1 of your employment contract.
• Paid Time Off: Proportional vacation up to 20 days in year one; 22 days annually thereafter, plus Portuguese public holiday rules.

Training Program

• Duration: ~2 weeks (8 hours/day, conducted in English) covering software, Netflix products, and customer management.
• Agreement & Pay: You will sign a Selection Agreement on Day 1. Training pay is €18.56 gross/day (€92.80/week) with no social security deductions. Successful completion leads directly to signing your employment contract.