Remote Spanish & Galician Support Specialist

Product Pulse; Lisboa; Híbrido; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Holiday allowances

Meal allowance

Relocation accommodation

Resumo da oferta

Product Pulse is hiring Spanish and Galician-speaking Customer Support Experts for a leading streaming platform. You will be the first point of contact for account management, billing enquiries, and technical issues, delivering professional, friendly, and empathetic support.

This role is remote within mainland Portugal, with occasional attendance at a Lisbon hub for training and setup. You will work a 24/7 rotating schedule, including nights, weekends, and public holidays, with around 40 hours

Qualificações

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Galician.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

Conhecimentos

Multilingual customer support

Communication skills

Problem-solving

Team player

Descrição da oferta de emprego

Product Pulse is hiring Spanish and Galician-speaking Customer Support Experts for a leading streaming platform. You will be the first point of contact for account management, billing enquiries, and technical issues, delivering professional, friendly, and empathetic support.

This role is remote within mainland Portugal, with occasional attendance at a Lisbon hub for training and setup. You will work a 24/7 rotating schedule, including nights, weekends, and public holidays, with around 40 hours