Remote Spanish & Basque Streaming Support Specialist

Product Pulse; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Meal allowance

Relocation accommodation option

Portuguese annual leave 22 days

Comprehensive initial training, in英语

Resumo da oferta

Product Pulse is partnering with a leading international customer experience provider to recruit Spanish and Basque-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping with account management, billing enquiries, technical issues, and questions about products and features.

This is a remote position in mainland Portugal, with occasional attendance at a Lisbon hub for

Qualificações

• Fluency in Castilian Spanish is required.
• Fluency in Basque is required.
• English at B1 level or higher.
• Excellent communication and interpersonal skills required.
• Strong passion for customer service and problem-solving.
• Comfortable with technology and digital platforms.
• Empathetic, adaptable and detail-oriented.
• Able to work in a fast-paced, team-oriented environment.
• Willing to work a 24/7 rotating shift schedule.
• Based in mainland Portugal or willing to relocate.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries promptly.
• Maintain high levels of customer satisfaction while meeting quality standards.
• Communicate clearly and professionally throughout every interaction.
• Maintain a positive, customer-centric approach in a multicultural environment.
• Work on a 24/7 rotating schedule, including nights and weekends.

Conhecimentos

Spanish fluency

Basque fluency

English B1+

Customer service

Communication

Tech-savvy

Empathy

Team collaboration

24/7 availability

Location readiness

Descrição da oferta de emprego

Product Pulse is partnering with a leading international customer experience provider to recruit Spanish and Basque-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping with account management, billing enquiries, technical issues, and questions about products and features.

This is a remote position in mainland Portugal, with occasional attendance at a Lisbon hub for