Remote Spanish & Basque Customer Support Specialist

Cross Border Talents; Lisboa; A distancia; EUR 21.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote from home

Holiday and Christmas allowances

Meal allowance €7 per working day

Health insurance from day one

2 weeks of paid English training

Clear path to permanent contract

Work with leading streaming brand

Descripción de la vacante

Cross Border Talents is hiring for a Customer Service role supporting Spanish and Basque speakers from a 100% remote setup in mainland Portugal. You will assist members with accounts, billing and technical queries, explain features, and resolve issues to ensure a superb customer experience.

The position requires fluent Spanish (Castilian) and Basque, English at B2 level, comfort with technology, and flexibility for 24/7 rotating shifts.

Formación

• Fluent Spanish (Castilian) and Basque required.
• English at B2 level or higher.
• Comfortable with technology and digital platforms.
• Flexible for 24/7 rotating shifts (including nights, weekends and holidays).
• EU work authorisation living in mainland Portugal.

Responsabilidades

• Help members with their accounts, billing and technical questions.
• Explain features and find quick, friendly solutions.
• Make every customer's experience a great one.

Conocimientos

Spanish (Castilian)

Basque

English (B2)

Descripción del empleo

Cross Border Talents is hiring for a Customer Service role supporting Spanish and Basque speakers from a 100% remote setup in mainland Portugal. You will assist members with accounts, billing and technical queries, explain features, and resolve issues to ensure a superb customer experience.

The position requires fluent Spanish (Castilian) and Basque, English at B2 level, comfort with technology, and flexibility for 24/7 rotating shifts.