Remote Spanish & Basque Support Specialist

Cross Border Talents; Lisboa; Remote; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Fully remote

Job summary

Cross Border Talents is hiring a fully remote Customer Support professional to assist Spanish, Basque and English-speaking members. You will help customers enjoy their experience by resolving questions quickly, warmly, and accurately in their language.

Responsibilities include supporting members via chat, email, and phone, resolving billing issues, and troubleshooting playback or app problems. The role emphasizes first-contact resolution and clear, empathetic communication.

Qualifications

• Native or fluent in Spanish and Basque, written and spoken.
• English at C2 level, written and spoken.
• Experience in customer support or a customer-facing role is a plus.

Responsibilities

• Support members in Spanish, Basque and English via chat, email and phone.
• Resolve issues related to account access, billing and payments, subscriptions, and plan changes.
• Troubleshoot playback, app and device problems.
• Explain features, policies and account options clearly.
• Aim to resolve each case on first contact and leave customers satisfied.

Skills

Spanish fluency

Basque fluency

English fluency

Job description

Cross Border Talents is hiring a fully remote Customer Support professional to assist Spanish, Basque and English-speaking members. You will help customers enjoy their experience by resolving questions quickly, warmly, and accurately in their language.

Responsibilities include supporting members via chat, email, and phone, resolving billing issues, and troubleshooting playback or app problems. The role emphasizes first-contact resolution and clear, empathetic communication.