Remote Spanish-Speaking Support Agent – Billing & Tech

Cross Border Talents; Lisboa; Remote; EUR 11,000 - 14,000; Full time

Benefits offered by this job

Health insurance from day one

Annual leave up to 20 days

Accommodation available for eligible 1

Job summary

Cross Border Talents is seeking a Customer Support Representative for the Spanish market. The role is 100% remote with residence in mainland Portugal and involves assisting customers with account questions, billing inquiries, and technical issues while delivering high-quality support.

Requirements include fluent Castilian Spanish, English at least B1, and knowledge of Basque, Catalan/Valencian or Galician. Rotational shifts, including nights and weekends, are part of the schedule.

Qualifications

• Fluent Castilian Spanish required.
• English proficiency at least B1.
• Knowledge of one regional language (Basque, Catalan/Valencian or Galician) required.

Responsibilities

• Provide professional and empathetic customer support.
• Handle account management and billing enquiries.
• Assist customers with technical troubleshooting.
• Explain products, services and platform features.
• Identify customer needs and provide effective solutions.
• Maintain customer satisfaction and quality standards.
• Support customers through different communication channels.

Skills

Fluent Castilian Spanish

English proficiency B1

Regional language knowledge (Basque/Ca

Job description

Cross Border Talents is seeking a Customer Support Representative for the Spanish market. The role is 100% remote with residence in mainland Portugal and involves assisting customers with account questions, billing inquiries, and technical issues while delivering high-quality support.

Requirements include fluent Castilian Spanish, English at least B1, and knowledge of Basque, Catalan/Valencian or Galician. Rotational shifts, including nights and weekends, are part of the schedule.