Bilingual Basque/English Support Rep - Remote, Training

Cross Border Talents; Lisboa; Remote; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training and onboarding

Supportive team leader and guidance

Career development paths

Friendly, multicultural environment

Job summary

Cross Border Talents is hiring customer service representatives for a fully remote role supporting an international client. You will handle inbound and outbound contacts in Basque and English, resolving queries with care and accuracy, while documenting interactions in the case management system.

The role emphasizes a professional, friendly communication style, reliability, and the ability to stay calm in fast-paced environments.

Qualifications

• Fluent level in Basque and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Skills

Basque

English

Job description

Cross Border Talents is hiring customer service representatives for a fully remote role supporting an international client. You will handle inbound and outbound contacts in Basque and English, resolving queries with care and accuracy, while documenting interactions in the case management system.

The role emphasizes a professional, friendly communication style, reliability, and the ability to stay calm in fast-paced environments.