Remote Solutions & Support Specialist – Contact Center

Neotalent Conclusion; Lisboa; Hybrid; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Possibility of remote work

Continuous training and certifications

Internal mobility program

Career planning

Job summary

Neotalent Conclusion is seeking a Solutions & Support Specialist to join our teams in Lisbon, Portugal, bridging application support and system design in a demanding enterprise environment. You will act as the technical reference for business-critical applications and Contact Center solutions, driving improvements and coordinating with vendors and internal teams.

The role requires a background in computer engineering or IT, solid experience in enterprise application support, and familiarity

Qualifications

• Academic background in Computer Engineering, Information Technology, Telecommunications, or a similar field.
• Experience in application support within complex enterprise environments.
• Proficient in Contact Center technologies and supporting business-critical platforms.
• Knowledge of systems integration, APIs, web services and interoperability.
• Strong analytical and troubleshooting abilities.
• Willingness to work remotely occasionally and participate in internal mobility and training programs.

Responsibilities

• Act as the technical focal point for application evolutions, integrations, and enhancements, particularly within Contact Center ecosystems.
• Define, analyse, and validate technical requirements, translating business needs into sustainable technical solutions.
• Provide advanced application support, troubleshooting complex incidents and driving root cause analysis.
• Design and contribute to solution architectures, ensuring alignment with enterprise standards and integration requirements.
• Coordinate with vendors and technical teams, supporting upgrades, implementations, PoCs, and innovation initiatives.

Skills

Application support

Contact Center technologies

Systems integration

APIs

Troubleshooting

Technical coordination

Education

Bachelor’s degree in Computer Engineering/IT/Telecommunications

Job description

Neotalent Conclusion is seeking a Solutions & Support Specialist to join our teams in Lisbon, Portugal, bridging application support and system design in a demanding enterprise environment. You will act as the technical reference for business-critical applications and Contact Center solutions, driving improvements and coordinating with vendors and internal teams.

The role requires a background in computer engineering or IT, solid experience in enterprise application support, and familiarity