Application Solutions & Support Specialist

Neotalent Conclusion; Lisboa; Hybrid; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Possibility of remote work

Continuous training and certifications

Internal mobility program

Career planning

Job summary

Neotalent Conclusion is seeking a Solutions & Support Specialist to join our teams in Lisbon, Portugal, bridging application support and system design in a demanding enterprise environment. You will act as the technical reference for business-critical applications and Contact Center solutions, driving improvements and coordinating with vendors and internal teams.

The role requires a background in computer engineering or IT, solid experience in enterprise application support, and familiarity

Qualifications

• Academic background in Computer Engineering, Information Technology, Telecommunications, or a similar field.
• Experience in application support within complex enterprise environments.
• Proficient in Contact Center technologies and supporting business-critical platforms.
• Knowledge of systems integration, APIs, web services and interoperability.
• Strong analytical and troubleshooting abilities.
• Willingness to work remotely occasionally and participate in internal mobility and training programs.

Responsibilities

• Act as the technical focal point for application evolutions, integrations, and enhancements, particularly within Contact Center ecosystems.
• Define, analyse, and validate technical requirements, translating business needs into sustainable technical solutions.
• Provide advanced application support, troubleshooting complex incidents and driving root cause analysis.
• Design and contribute to solution architectures, ensuring alignment with enterprise standards and integration requirements.
• Coordinate with vendors and technical teams, supporting upgrades, implementations, PoCs, and innovation initiatives.

Skills

Application support

Contact Center technologies

Systems integration

APIs

Troubleshooting

Technical coordination

Education

Bachelor’s degree in Computer Engineering/IT/Telecommunications

Job description

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalentconclusion.com.

Role Overview:

We are looking for a Solutions & Support Specialist to join our teams in a challenging enterprise environment, acting as a key technical reference for business-critical applications and Contact Center solutions. This role combines application support, solution design, systems integration, and technical coordination, ensuring the continuous evolution, stability, and optimisation of the application landscape.

What you will do:

• Act as the technical focal point for application evolutions, integrations, and enhancements, particularly within Contact Center ecosystems;
• Define, analyse, and validate technical requirements, translating business needs into sustainable technical solutions;
• Provide advanced application support, troubleshooting complex incidents and driving root cause analysis;
• Design and contribute to solution architectures, ensuring alignment with enterprise standards and integration requirements;
• Coordinate with vendors and technical teams, supporting upgrades, implementations, Proof of Concepts (PoCs), and innovation initiatives.

What you are like:

• Academic background in Computer Engineering, Information Technology, Telecommunications, or a similar field;
• Experienced in application support within complex enterprise environments;
• Proficient in Contact Center technologies and supporting business-critical platforms;
• Knowledgeable in systems integration, APIs, web services, and application interoperability;
• Comfortable analysing technical issues, performing troubleshooting, and identifying improvement opportunities;
• Familiar with application architecture, solution design, and technology ecosystems.
• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility program;