Technical Support Specialist

BaseForce; Lisboa; On-site; EUR 16,000 - 19,000; Full time

Job summary

BaseForce in Lisbon is seeking a Technical Support Specialist to provide technical assistance to clients and customers. You will troubleshoot hardware and software issues, guide system usage, and ensure customer satisfaction.

Responsibilities include responding to inquiries via phone, email or chat, diagnosing issues, and escalating complex problems when needed. Strong communication and problem-solving skills are essential in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science or related field preferred.
• Proven work experience as a Technical Support Specialist or similar role.
• Knowledge of computer systems, hardware, software, networks, and troubleshooting techniques.
• Excellent communication skills with the ability to explain complex technical concepts in simple terms.
• Customer-focused attitude with strong problem-solving skills.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries and requests for technical assistance via phone, email, or chat.
• Diagnose and resolve hardware and software issues in a timely manner.
• Provide guidance on system usage, installation, and configuration.
• Escalate complex issues to the appropriate team or department for resolution.
• Keep detailed records of customer interactions and resolutions in our database.
• Collaborate with other team members to improve processes and procedures.
• Stay updated on new technologies, products, and services to better assist customers.

Skills

Technical troubleshooting

Customer service

Communication skills

Multitasking

Education

Bachelor's degree in Computer Science or related field

Tools

Windows OS

Networking basics

CRM software

Job description

Computer Support Specialists vacancy in Lisbon Portugal

Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team in Lisbon. In this role, you will be responsible for providing technical assistance and support to our clients and customers. You will troubleshoot hardware and software issues, provide guidance on system usage, and ensure customer satisfaction.

Responsibilities

• Respond to customer inquiries and requests for technical assistance via phone, email, or chat
• Diagnose and resolve hardware and software issues in a timely manner
• Provide guidance on system usage, installation, and configuration
• Escalate complex issues to the appropriate team or department for resolution
• Keep detailed records of customer interactions and resolutions in our database
• Collaborate with other team members to improve processes and procedures
• Stay updated on new technologies, products, and services to better assist customers

Requirements

• Bachelor's degree in Computer Science or related field preferred
• Proven work experience as a Technical Support Specialist or similar role
• Knowledge of computer systems, hardware, software, networks, and troubleshooting techniques
• Excellent communication skills with the ability to explain complex technical concepts in simple terms
• Customer-focused attitude with strong problem-solving skills
• Ability to multitask and prioritize tasks effectively in a fast-paced environment

Salary

This is an urgent job opportunity with a salary of 1600$ per month without accommodation. Candidates must have their own visa for working in Portugal.

If you are a highly motivated individual with a passion for technology and helping others, we encourage you to apply for this position. Join our dynamic team of professionals in beautiful Lisbon!