Customer-Driven Technical Support Specialist

JobCenter; Almada; Presencial; EUR 15.000 - 19.000; Jornada completa

Descripción de la vacante

JobCenter in Almada, Portugal, is seeking a skilled Technical Support Specialist to join our team. You will help customers remotely via phone, email, and chat, ensuring timely resolution of technical issues related to hardware, software, and networking.

The role requires at least 2 years in a similar position, strong English communication, and the ability to work both independently and with a team. A valid visa or work permit for Portugal is required.

Formación

• Minimum of 2 years in a similar role.
• Excellent English communication skills (written and verbal).
• Visa or work permit for Portugal required.

Responsabilidades

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot hardware, software, and networking issues.
• Escalate complex issues to senior technicians or other departments as needed.
• Document all customer interactions and resolutions in the ticketing system.
• Track recurring issues and suggest improvements to prevent recurrences.
• Stay updated on technology trends to provide accurate information.

Conocimientos

English fluency

Problem solving

Team player

Independent worker

Herramientas

Ticketing system

Descripción del empleo

JobCenter in Almada, Portugal, is seeking a skilled Technical Support Specialist to join our team. You will help customers remotely via phone, email, and chat, ensuring timely resolution of technical issues related to hardware, software, and networking.

The role requires at least 2 years in a similar position, strong English communication, and the ability to work both independently and with a team. A valid visa or work permit for Portugal is required.