Tech Support Specialist — Hardware, Software & Networking

Cross Border Talents; Viseu; On-site; EUR 16,000 - 19,000; Full time

Job summary

Cross Border Talents in Almada, Portugal is seeking a skilled Technical Support Specialist to join our team. You will provide technical assistance via phone, email and chat, helping customers resolve hardware, software and networking issues.

This full-time role requires at least 2 years of experience, strong English communication, proactive problem-solving, and the ability to work independently or in a team; visa for Portugal required.

Qualifications

• Minimum of 2 years of experience in a similar role.
• Excellent communication skills in English (both written and verbal).
• Strong problem-solving skills and ability to think critically under pressure.
• Knowledge of computer hardware, software, and networking systems.
• Ability to work independently as well as part of a team.
• Own valid visa or work permit for Portugal.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to hardware, software, and networking.
• Escalate complex issues to senior technicians or other departments as needed.
• Document all customer interactions and resolutions in the ticketing system.
• Keep track of recurring technical issues and work on solutions to prevent them in the future.
• Stay up-to-date with new technology trends and updates in order to provide accurate information to customers.

Skills

English communication

Customer support

Tools

Ticketing system

Job description

Cross Border Talents in Almada, Portugal is seeking a skilled Technical Support Specialist to join our team. You will provide technical assistance via phone, email and chat, helping customers resolve hardware, software and networking issues.

This full-time role requires at least 2 years of experience, strong English communication, proactive problem-solving, and the ability to work independently or in a team; visa for Portugal required.