Remote ServiceNow Discovery Engineer

AgileEngine, LLC.; Braga; Presencial; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth opportunities

Competitive compensation

Remote-friendly

Modern projects

Collaborative culture

Well-being programs

Resumo da oferta

AgileEngine is seeking an experienced ServiceNow Discovery SME to serve as the platform and infrastructure authority for a large-scale Discovery environment. You will assess system health across MID Servers, discovery schedules, and ECC Queue, translating runbooks into structured workflows.

You will work with Linux, Windows, networking, and observability tools. The role offers remote work with flexible hours and opportunities to influence engineering practices across global teams.

Qualificações

• 4+ years of experience in software engineering, with hands-on experience with ServiceNow Discovery, including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue, and troubleshooting Discovery failures.
• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.
• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality.
• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services, and infrastructure troubleshooting.
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S, and common network and infrastructure troubleshooting techniques.
• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana.

Responsabilidades

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.
• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.
• Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.
• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

Conhecimentos

4+ years of experience in software eng

ServiceNow Discovery

MID Servers

Discovery Patterns/Probes

credentials

Discovery Status

ECC Queue

Troubleshooting Discovery failures

CMDB/CSDM

CIs identification/reconciliation

Infrastructure Engineering

Linux

Windows Server

Networking

TCP/IP

DNS

SSH

WMI/WinRM

SNMP

Prometheus

OpenTelemetry

Grafana

Ferramentas

ServiceNow Discovery Patterns and Probes

Descrição da oferta de emprego

AgileEngine is seeking an experienced ServiceNow Discovery SME to serve as the platform and infrastructure authority for a large-scale Discovery environment. You will assess system health across MID Servers, discovery schedules, and ECC Queue, translating runbooks into structured workflows.

You will work with Linux, Windows, networking, and observability tools. The role offers remote work with flexible hours and opportunities to influence engineering practices across global teams.