Remote ServiceNow Engineer - Platform Automation

Volkswagen Group Digital Solutions [Portugal]; Porto; Híbrido; EUR 45 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Home office stipend

Flex allowance

Performance bonus

Health insurance

Wellbeing program

Life insurance

Pension fund

Phone with data plan

Car discounts

Resumo da oferta

Volkswagen Group Digital Solutions [Portugal] seeks an experienced ServiceNow professional to join our Platform Team. You will administer, configure, and extend the ServiceNow platform, implementing automation, integrations, and governance across multiple instances.

You will collaborate with stakeholders to translate business needs into scalable solutions, while ensuring performance, security, and documentation are maintained.

Qualificações

• Degree in Computer Science, Software Engineering, or similar experience.
• Minimum 3 years of hands-on experience as a ServiceNow Administrator, Developer, or Platform Engineer.
• Strong experience with ServiceNow configuration, customization, and scripting (JavaScript, GlideRecord, Business Rules, Client Scripts).
• Experience with workflows, Flow Designer, automation, and ServiceNow platform features.
• Good knowledge of web technologies (JavaScript, HTML, CSS) and APIs (REST/SOAP).
• Understanding of platform architecture, data model, and security concepts (ACLs, roles).
• Experience with integrations (IntegrationHub, MID Server, external systems).
• Familiarity with DevOps practices, CI/CD, and version control (Git).
• Strong analytical skills and a solution-oriented mindset.

Responsabilidades

• Developing and configuring technical solutions on the ServiceNow platform following best practices and governance standards.
• Managing and supporting day-to-day platform administration activities (performance, upgrades, patches, and security).
• Collaborating with stakeholders to analyze business requirements and deliver scalable, secure, and maintainable solutions.
• Developing and implementing business processes (workflows, automation, integrations, reporting, testing).
• Monitoring platform health, usage, and overall compliance across applications.
• Managing update sets, deployments, and environment activities across instances.
• Troubleshooting platform, integration, and workflow issues and ensuring timely resolution.
• Maintaining technical documentation and operational manuals.
• Contributing to platform governance, quality assurance, and continuous improvement initiatives.

Conhecimentos

ServiceNow

JavaScript

REST/SOAP

Flow Designer

CI/CD

Git

Security concepts

Stakeholder comms

Documentation

Formação académica

BSc Computer Science

Ferramentas

IntegrationHub

MID Server

CMDB

Descrição da oferta de emprego

Volkswagen Group Digital Solutions [Portugal] seeks an experienced ServiceNow professional to join our Platform Team. You will administer, configure, and extend the ServiceNow platform, implementing automation, integrations, and governance across multiple instances.

You will collaborate with stakeholders to translate business needs into scalable solutions, while ensuring performance, security, and documentation are maintained.