Remote ServiceNow Discovery Engineer

AgileEngine; Aveiro; Presencial; EUR 95 000 - 129 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Growth without limits

Competitive compensation

Flexibility: 100% remote with flexible

Meaningful, modern projects

Collaborative culture

Well-being & support

Resumo da oferta

AgileEngine is seeking a ServiceNow Discovery SME to lead and shape a large-scale Discovery environment. You will assess MID Servers, discovery schedules, and patterns, translating runbooks into documented workflows while collaborating with engineering teams.

You will apply deep infrastructure knowledge across Linux, Windows, networking, and cloud infrastructure, with hands-on experience in CMDB, data quality, and observability tools like Prometheus, OpenTelemetry, and Grafana.

Qualificações

• 4+ years of experience in software engineering or equivalent
• Hands-on experience with ServiceNow Discovery and MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue
• Experience with CMDB/CSDM, CIs, identification/reconciliation, relationships, and CMDB data quality
• Practical knowledge of Infrastructure Engineering with Linux, Windows, compute, virtualization/cloud infrastructure, authentication, processes/services
• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S
• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana
• Upper-intermediate English level

Responsabilidades

• Continuously assess the health of the ServiceNow Discovery ecosystem including MID Servers, discovery schedules and throughput, latency, failures and coverage.
• Translate operational runbooks into structured workflows to reduce manual investigation.
• Collect and interpret metrics from Discovery, logs, and monitoring platforms to drive engineering improvements.
• Investigate complex infrastructure attributes to ensure data quality and successful discovery execution.

Conhecimentos

ServiceNow Discovery

MID Servers

Discovery Patterns/Probes

ECC Queue

CMDB/CSDM

CIs/Relationships

Linux

Windows Server

Networking

Cloud/Virtualization

Prometheus

OpenTelemetry

Grafana

English (Upper-Intermediate)

Scripting (Python/JS)

Ferramentas

Linux

Windows Server

Descrição da oferta de emprego

AgileEngine is seeking a ServiceNow Discovery SME to lead and shape a large-scale Discovery environment. You will assess MID Servers, discovery schedules, and patterns, translating runbooks into documented workflows while collaborating with engineering teams.

You will apply deep infrastructure knowledge across Linux, Windows, networking, and cloud infrastructure, with hands-on experience in CMDB, data quality, and observability tools like Prometheus, OpenTelemetry, and Grafana.