Remote Senior German-Speaking Roadside Support Agent

Volkswagen Group; Setúbal; Remote; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary

Career growth

Remote work

Job summary

Volkswagen Group Services is recruiting a Senior Contact Center Agent (Roadside Assistance) for our fully remote project. The role requires German language proficiency, a minimum of four years in customer care, and a strong CRM/Help Desk background.

You will handle inquiries, resolve issues, and assist in training new staff while maintaining data quality. The position offers competitive pay in the 19,712€–21,084€ range annually, with career growth opportunities and a remote work setup.

Qualifications

• High school diploma or equivalent (mandatory).
• At least 4 years in customer care or CSR role.
• Native German or C1 proficiency (mandatory).

Responsibilities

• Provide roadside assistance in a safe, professional and timely manner.
• Acknowledge and resolve customer complaints.
• Process inquiries received via phone.
• Identify customer needs and assist using features.
• Analyse and report product malfunctions.
• Assist in training new employees when requested by management.
• Update internal databases with technical issue info and discussions.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure issues are resolved.

Skills

Customer service

Communication

Problem solving

German proficiency

Education

High school diploma

Tools

CRM systems

Help desk software

Job description

Select how often (in days) to receive an alert: Senior Contact Center Agent (Roadside Assistance)

Annualgrosssalaryrange: Min.19,712€-Max.21,084€(dependingonexperience). Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients' activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Senior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.

What will your responsibilities be?

• Providing roadside assistance in a safe, professional and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analysing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

What skills are we looking for?

• High school diploma or equivalent (mandatory)
• Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred )
• Native-level German or minimum C1 proficiency (mandatory )
• Availability to work in a shift-based schedule (mandatory)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support too
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

What we can offer:

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career

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