Junior German-Speaking Automotive Support Agent - Remote

Volkswagen Group; Palmela; Hybrid; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Remote work

Training

Job summary

Volkswagen Group Services is seeking a Junior Contact Center Agent (Automotive Topics) to handle German-speaking inquiries remotely. The role focuses on delivering accurate, empathetic support across channels, with escalation for complex cases and CRM/tool utilization.

Working remotely up to 100%, full-time, located in Palmela, Portugal. Training and career growth opportunities are offered within a global automotive services environment.

Qualifications

• High school diploma or equivalent required (mandatory).
• Native-level German or minimum C1 proficiency (mandatory).
• Fluency in English is a plus.

Responsibilities

• Provide timely, accurate, and empathetic customer support across channels.
• Explain features, resolve issues, and document solutions; escalate complex cases.
• Use AI-powered tools to deliver efficient, personalized assistance.

Skills

German language (native or C1)

English (fluent)

High school diploma

Experience in service center

CRM experience

Help desk software

Education

High school diploma or equivalent

Tools

CRM systems

Help desk software

Remote support tools

Job description

Volkswagen Group Services is seeking a Junior Contact Center Agent (Automotive Topics) to handle German-speaking inquiries remotely. The role focuses on delivering accurate, empathetic support across channels, with escalation for complex cases and CRM/tool utilization.

Working remotely up to 100%, full-time, located in Palmela, Portugal. Training and career growth opportunities are offered within a global automotive services environment.