Junior Contact Center Agent (Automotive Topics)

Volkswagen Group; Palmela; Hybrid; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Remote work

Training

Job summary

Volkswagen Group Services is seeking a Junior Contact Center Agent (Automotive Topics) to handle German-speaking inquiries remotely. The role focuses on delivering accurate, empathetic support across channels, with escalation for complex cases and CRM/tool utilization.

Working remotely up to 100%, full-time, located in Palmela, Portugal. Training and career growth opportunities are offered within a global automotive services environment.

Qualifications

• High school diploma or equivalent required (mandatory).
• Native-level German or minimum C1 proficiency (mandatory).
• Fluency in English is a plus.

Responsibilities

• Provide timely, accurate, and empathetic customer support across channels.
• Explain features, resolve issues, and document solutions; escalate complex cases.
• Use AI-powered tools to deliver efficient, personalized assistance.

Skills

German language (native or C1)

English (fluent)

High school diploma

Experience in service center

CRM experience

Help desk software

Education

High school diploma or equivalent

Tools

CRM systems

Help desk software

Remote support tools

Job description

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Junior Contact Center Agent (Automotive Topics)

Annual gross salary range: Min. 15,732€ - Max. 17,805€ (depending on experience)

Volkswagen Group Servicesis a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients’ activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with aJunior Contact Center Agent (Automotive Topics - German Speaker)for ourfully remote project.

Brief Role Description

As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. Complex cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time.

Possible Tasks within this Role

• High school diploma or equivalent(mandatory)
• Minimum 1 year of previous work experience in Service Center or similar business(preferred)
• Native-level German or minimum C1 proficiency (mandatory)
• Fluency in English (is a plus)
• Familiarity with the automotive industry(considered an advantage)
• Experience using help desk software and remote support too
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

What we can offer:

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support

About the job

Job ID: 30782

Location: Palmela, PT, 2950-677

Department: Customer Service

Working Model: Full-time

Contract Type: Other

Remote Working: Up to 100%

Posting Date: Sep 25, 2026

We are experts, we do, we achieve, we notice, we listen, we are specialists, we get to work, we believe. We are where we are needed.

Our three Iberian locations offer different key areas of expertise worldwide. Our diversity is our strength. We are Volkswagen Group Services!