Remote Post-Go-Live Success Coach

Cloudbeds; Porto; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote First, Remote Always

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Access to manager training

Resumo da oferta

Cloudbeds, a leader in hospitality software, is seeking a Hypercare Onboarding Coach to help hotels successfully go live on our platform. This remote position is pivotal in guiding clients through their launch phase and ensuring a seamless transition.

The ideal candidate will have over 3 years of customer success experience within hospitality, possess high emotional intelligence, and demonstrate strong organizational skills. Join a fully remote team and contribute to transforming the hospitality industry.

Qualificações

• 3+ years of experience in 5-star hospitality or relevant B2B SaaS roles.
• Proficiency in modern AI tools and workflow routing models.
• Ability to handle high-pressure situations with emotional intelligence.

Responsabilidades

• Guide clients during the launch phase to ensure a smooth transition.
• Manage post-launch interactions and build confidence in clients.
• Analyze live data flows and troubleshoot integration issues.

Conhecimentos

Technical aptitude

Emotional intelligence

Organizational skills

Cross-functional alignment

Customer success in hospitality

Descrição da oferta de emprego

Cloudbeds, a leader in hospitality software, is seeking a Hypercare Onboarding Coach to help hotels successfully go live on our platform. This remote position is pivotal in guiding clients through their launch phase and ensuring a seamless transition.

The ideal candidate will have over 3 years of customer success experience within hospitality, possess high emotional intelligence, and demonstrate strong organizational skills. Join a fully remote team and contribute to transforming the hospitality industry.