Remote Global Director, Mid-Market Onboarding

Cloudbeds; Porto; Remote; EUR 131,371 - 183,920; Full time

Benefits offered by this job

Remote first

PTO

Wellness Fridays

Full Paid Parental Leave

Home office stipend

Cloudbeds University

Professional development

Job summary

Cloudbeds is seeking a Global Director, Mid‑Market Onboarding to own and scale onboarding for its fastest‑growing customer segment. You’ll lead a distributed team from contract to go‑live, adoption, and transition to Account Management, building frameworks, standards, metrics, and capability to make deployments world‑class at scale.

You’ll prioritize customer experience, measure onboarding velocity and deployment quality, and drive long‑term retention by establishing rigorous processes and

Qualifications

• Experience leading onboarding/implementation teams in hospitality tech.
• Ability to design scalable onboarding frameworks and SOPs.
• Proven track record of improving onboarding velocity and deployment quality.
• Strong leadership across distributed, global teams.

Responsibilities

• Lead, coach, and develop the Mid‑Market Onboarding team including Project Managers and senior coaches.
• Own end‑to‑end onboarding outcomes from sales handoff through go‑live and adoption.
• Build standardized onboarding frameworks for multi‑property deployments (25–100+ rooms).
• Establish and monitor onboarding velocity, training completion, CSAT/NPS, and early‑life‑cycle retention.
• Plan capacity and staffing; partner with leadership on headcount decisions.

Skills

Onboarding leadership

Hospitality tech

Project management

People management

Data-driven

Job description

Cloudbeds is seeking a Global Director, Mid‑Market Onboarding to own and scale onboarding for its fastest‑growing customer segment. You’ll lead a distributed team from contract to go‑live, adoption, and transition to Account Management, building frameworks, standards, metrics, and capability to make deployments world‑class at scale.

You’ll prioritize customer experience, measure onboarding velocity and deployment quality, and drive long‑term retention by establishing rigorous processes and