Remote Post-Go-Live Success Coach

Cloudbeds; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Professional development courses

Home office stipend

Resumo da oferta

Cloudbeds is seeking a Hypercare Onboarding Coach to support global hoteliers during their critical transition to our platform. You will guide clients through the launch phase, ensuring seamless integration and troubleshooting any issues that arise.

This role requires strong technical abilities, emotional intelligence, and experience in hospitality or B2B SaaS. Enjoy remote work benefits like professional development courses and a home office stipend.

Qualificações

• Exceptional technical aptitude and learning agility.
• High emotional intelligence and trust-building skills.
• Strong organizational and proactive skills.
• Ability to work with complex live-environment feedback.

Responsabilidades

• Guide clients through the launch phase on the platform.
• Champion the critical post-launch window for clients.
• Manage a high-priority ticket queue and hotlines.
• Keep detailed records of account activities in the CRM.
• Analyze live data flows and troubleshoot integrations.

Conhecimentos

Technical aptitude

Emotional intelligence

Organizational skills

Cross-functional alignment

Formação académica

3 years in hospitality or relevant B2B SaaS

Ferramentas

AI tools

Descrição da oferta de emprego

Cloudbeds is seeking a Hypercare Onboarding Coach to support global hoteliers during their critical transition to our platform. You will guide clients through the launch phase, ensuring seamless integration and troubleshooting any issues that arise.

This role requires strong technical abilities, emotional intelligence, and experience in hospitality or B2B SaaS. Enjoy remote work benefits like professional development courses and a home office stipend.