Global Director, Mid-Market Onboarding — Remote & Scalable Impact

Cloudbeds; Faro; Remote; EUR 87,436 - 113,666; Full time

Benefits offered by this job

Remote First, Remote Always

PTO in accordance with local labor requirements

Monthly Wellness Fridays

Full Paid Parental Leave

Home office stipend

Professional development courses

Job summary

Cloudbeds is seeking a Global Director, Mid-Market Onboarding in Faro, Portugal, to lead onboarding functions for mid-market customers. This role is pivotal in ensuring a seamless transition from sales to implementation and requires a strong focus on customer experience and operational scalability.

The ideal candidate will have extensive experience in hospitality technology, with a proven track record of effective team leadership and project management. Join a fully remote team dedicated to transforming the hospitality industry through innovative solutions.

Qualifications

• 7+ years in hospitality or hospitality technology with onboarding experience.
• Proven track record of building onboarding frameworks.
• Ability to design and implement complex projects.

Responsibilities

• Lead and develop the Mid-Market Onboarding team.
• Own onboarding outcomes from sales handoff to go-live.
• Establish and monitor metrics related to onboarding success.

Skills

Hospitality or hospitality technology experience

People leadership experience

Project management skills

Data-driven decision-making

Understanding of hotel operations

Job description

Cloudbeds is seeking a Global Director, Mid-Market Onboarding in Faro, Portugal, to lead onboarding functions for mid-market customers. This role is pivotal in ensuring a seamless transition from sales to implementation and requires a strong focus on customer experience and operational scalability.

The ideal candidate will have extensive experience in hospitality technology, with a proven track record of effective team leadership and project management. Join a fully remote team dedicated to transforming the hospitality industry through innovative solutions.