Remote Polish-Speaking Pet Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based monthly bonus

Resumo da oferta

Cross Border Talents is seeking a Polish-speaking Customer Support Specialist based in Portugal for a fully remote role. You will handle inquiries from Polish-speaking customers across channels with English support, ensuring friendly and high-quality service.

You will work in a collaborative team, use multiple software tools and CRM systems, and contribute to improving response times and customer satisfaction while enjoying a performance-based monthly bonus.

Qualificações

• Native Polish speaker with professional English.
• Strong verbal and written communication skills.
• Empathetic, customer-first attitude.

Responsabilidades

• Assist Polish-speaking customers via email, chat, and phone.
• Provide information on orders, returns, and product inquiries.
• Troubleshoot issues and maintain accurate records in the CRM.
• Collaborate with team to improve support processes.

Conhecimentos

Polish language proficiency

Customer service skills

Communication skills

CRM software navigation

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents is seeking a Polish-speaking Customer Support Specialist based in Portugal for a fully remote role. You will handle inquiries from Polish-speaking customers across channels with English support, ensuring friendly and high-quality service.

You will work in a collaborative team, use multiple software tools and CRM systems, and contribute to improving response times and customer satisfaction while enjoying a performance-based monthly bonus.