Polish-Speaking Customer Support Specialist

Kats Recruitment; Lisboa; Presencial; EUR 20 088 - 26 784; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flight reimbursement

Company accommodation

Paid onboarding

Expat network

Resumo da oferta

Kats Recruitment is seeking a Polish-speaking Customer Support Specialist to join our remote team serving clients from the Lisbon region. This full-time role lets you work from home while staying connected to the local community and company events.

As the primary contact for Polish customers, you will handle inquiries by phone, email, and live chat, log interactions in the CRM, and ensure a friendly, professional experience.

Qualificações

• Polish-speaking with professional English (B2) for training modules and internal systems.
• Strong customer-service orientation with empathy and problem-solving skills.
• Excellent written and verbal communication in Polish and English.
• Ability to log and track customer interactions in CRM accurately.

Responsabilidades

• Serve as the primary contact for Polish-speaking customers via phone, email, and chat.
• Resolve product, billing, and order inquiries with a friendly, professional tone.
• Document interactions and update customer files in the CRM system.
• Support on-site meetings and team touchpoints as needed.

Conhecimentos

Polish language

English language

Empathy

Communication skills

Ferramentas

CRM software

Data entry

Descrição da oferta de emprego

Polish‑Speaking Customer Support Specialist – Remote (Lisbon Region)

Are you a Polish speaker looking for the flexibility of working from home without losing connection to a thriving international hub? We are seeking enthusiastic, customer‑oriented individuals to join our digital support team!

This position is a Work From Home (WFH) role open exclusively to candidates residing in the Lisbon area. It offers the perfect balance of a remote lifestyle with the convenience of living close to our local headquarters for community events, equipment updates, and team touchpoints.

The Role

• Customer Care: Act as the primary point of contact for Polish‑speaking customers, answering inquiries via phone, email, and live chat.
• Problem Resolution: Assist users with product inquiries, order tracking, billing questions, cancellations, and basic account troubleshooting.
• Data Documentation: Accurately log, track, and update customer files and interaction details within the internal CRM platform.
• Service Excellence: Maintain a friendly, empathetic, and professional tone to deliver a high‑quality customer experience.

Working Model & Location

• Location: Remote / Work From Home based in the Lisbon area (candidates must live within commuting distance for occasional on‑site meetings or training updates).
• Equipment: A complete high‑tech home office setup (including a laptop, monitor, headset, and secure corporate software) will be fully provided and shipped directly to your home.

What We Offer

• Salary: Competitive gross monthly package aligned with the Polish speaker market in Portugal.
• Hours: 40 hours per week (Full‑time).
• Training: Comprehensive paid onboarding and system training conducted entirely online.
• Relocation Support:
  • Flight Reimbursement for your move to Portugal (if relocating from abroad).
  • Company Accommodation options available in the Lisbon region to help you get initially established.
• Culture: Access to physical and virtual team‑building events, free language courses, and a thriving local expat network.

Requirements

• Language Skills: Native or Near‑Native Polish with a good professional command of English (B2) for training modules and internal systems.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal (with active NIF/NISS numbers, or ready to establish them).
• Home Setup: A quiet, dedicated workspace with a stable, high‑speed fiber internet connection.
• Soft Skills: Empathetic, highly organized, patient, and a natural problem‑solver.

Ready to launch your remote career in the Lisbon region? Apply today with your English CV!