Remote Polish & English Pet Care Support Specialist

Cross Border Talents; Lisboa; Teletrabalho; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% Remote Work

Full-time contract

Monthly performance bonus

Resumo da oferta

Cross Border Talents is seeking a Polish-speaking Customer Care agent to deliver outstanding service from a home office in Portugal. You will support customers via email, chat, and phone, guiding them on orders, products, returns, and general pet care queries, while logging interactions in the CRM.

The role requires native Polish with fluent English, excellent communication, and a quiet remote workspace. Enjoy 100% remote work, a full-time contract, and a monthly performance bonus.

Qualificações

• Native Polish language with professional English proficiency.
• Strong written and verbal communication skills.
• Comfortable using CRM tools and multitasking in a remote setup.

Responsabilidades

• Assist Polish-speaking clients via email, chat, and phone.
• Provide order updates, product guidance, returns, and care advice.
• Investigate and resolve customer requests quickly to ensure satisfaction.
• Log interactions and account details in the CRM system.
• Collaborate with the team to improve response times and service quality.

Conhecimentos

Polish language proficiency

English proficiency

Excellent communication

Remote work setup

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents is seeking a Polish-speaking Customer Care agent to deliver outstanding service from a home office in Portugal. You will support customers via email, chat, and phone, guiding them on orders, products, returns, and general pet care queries, while logging interactions in the CRM.

The role requires native Polish with fluent English, excellent communication, and a quiet remote workspace. Enjoy 100% remote work, a full-time contract, and a monthly performance bonus.