Polish-speaking Remote CSR — Pet Retail Support

Concentrix; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Work at home from Portugal

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix is looking for a Customer Service Representative (Polish-speaking) to work remotely in Portugal. In this role, you'll assist clients via calls and emails, resolve issues, and ensure client satisfaction.

The ideal candidate will have a high level of Polish, experience in customer service, and strong communication skills. This position offers competitive salaries and career development programs, emphasizing personal growth and opportunities for advancement.

Qualificações

• High level of Polish and fluent in English is required.
• Previous experience in customer service is highly valued.
• Excellent communication skills and a customer-oriented mindset.

Responsabilidades

• Assist clients via inbound calls and e‑mail.
• Become a specialist in products and services.
• Resolve product or service problems.
• Provide accurate and complete information.
• Listen to the customer and acknowledge their needs.
• Exceed customer service expectations.

Conhecimentos

Polish (high level)

Fluent in English (B2)

Excellent communication skills

Empathy

Team spirit

Customer-oriented mindset

Knowledge of MS Office

Familiarity with pet-related products

Positive attitude

Descrição da oferta de emprego

Concentrix is looking for a Customer Service Representative (Polish-speaking) to work remotely in Portugal. In this role, you'll assist clients via calls and emails, resolve issues, and ensure client satisfaction.

The ideal candidate will have a high level of Polish, experience in customer service, and strong communication skills. This position offers competitive salaries and career development programs, emphasizing personal growth and opportunities for advancement.