Remote Polish & English Pet Support Specialist

Cross Border Talents; Lisboa; Teletrabalho; EUR 24 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% Remote Work

Full-time contract

Monthly bonus scheme

Pet-care industry environment

Resumo da oferta

Cross Border Talents seeks a Polish-speaking customer care specialist to support pet owners from a home office in Portugal. You will handle inquiries via email, chat, and phone with empathy and professionalism.

You'll guide product and order updates, assist with returns, and resolve issues promptly. Strong communication, CRM fluency, and a customer-first mindset are essential for success in this remote role.

Qualificações

• Polish (native/C2) and English proficiency required.
• Resident in Portugal with a quiet home-office setup.
• Excellent written and verbal communication; customer-first attitude.
• Comfort with CRM software and multiple tools.

Responsabilidades

• Provide customer care in Polish across email, chat, and phone with empathy and professionalism.
• Assist users with order updates, product guidance, returns, and general pet-care inquiries.
• Investigate and resolve customer requests quickly to maximize satisfaction.
• Log interactions, updates, and account details in the CRM system.
• Collaborate with team to improve service speed and quality.

Conhecimentos

Polish (native/C2)

English fluency

CRM software

Portugal resident

Active listening

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents seeks a Polish-speaking customer care specialist to support pet owners from a home office in Portugal. You will handle inquiries via email, chat, and phone with empathy and professionalism.

You'll guide product and order updates, assist with returns, and resolve issues promptly. Strong communication, CRM fluency, and a customer-first mindset are essential for success in this remote role.