Polish-Speaking Pet Care Customer Support Wanted in Portugal

Jc Recruiting; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Relocation support with company AC

Health insurance from day one

Meal allowance

Ongoing training and professional dev

Modern office facilities

Job summary

JC Recruiting partners with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal. You will handle customer inquiries via phone and email, maintain CRM records, and strive for first-contact resolution while escalating complex issues when needed.

The role is full-time, Monday–Friday, 08:00–17:00, with relocation support, onboarding, health insurance, meal allowance and ongoing professional

Qualifications

• Native-level fluency in Polish.
• Good command of English.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide customer support to pet owners via phone, email, and other communication channels.
• Respond to product-related inquiries and deliver accurate information.
• Resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
• Manage your own case workload while independently identifying the best solutions for customers.
• Escalate complex issues when necessary to minimize business risk.
• Record customer interactions accurately in the CRM system.

Skills

Polish language

English language

Communication

Job description

JC Recruiting is partnering with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal.

Your Role

Provide customer support to pet owners via phone, email, and other communication channels

Respond to product-related inquiries and deliver accurate information

Resolve customer issues efficiently, aiming for first-contact resolution whenever possible

Manage your own case workload while independently identifying the best solutions for customers

Escalate complex issues when necessary to minimize business risk

Record customer interactions accurately in the CRM system

QUALIFICATIONS / REQUIREMENTS

Native-level fluency in Polish

Good command of English

Excellent communication and interpersonal skills

BENEFITS

Relocation support, including the option of company accommodation for eligible candidates relocating from more than 100 km away

Monday to Friday schedule, 08:00-17:00

Full-time employment

Comprehensive onboarding and 5-day paid training

Health insurance from the first day of employment

Meal allowance

Holiday and Christmas paid allowances

Modern office facilities with excellent amenities

Ongoing training and professional development opportunities

Language:

Polish

Employment Type:

Full-time

Requirements:

Native-level fluency in Polish

Good command of English

Excellent communication and interpersonal skills