Polish-Speaking Remote Pet Support Specialist

Cross Border Talents

Lisboa

Teletrabalho

EUR 21 000 - 27 000

Tempo integral

14 dias+

Gerador de candidaturas

Transforma esta função numa entrevista — um currículo e uma carta de apresentação criados à volta do que este empregador procura.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Performance-based monthly bonus

Resumo da oferta

Cross Border Talents is seeking a remote Customer Support Specialist based in Portugal to assist Polish-speaking customers with inquiries about pet supplies. You will deliver friendly, high-quality support via email, chat, and phone using Polish and English language skills.

The role is 100% remote with a full-time contract and a performance-based monthly bonus. You will maintain records in the CRM and collaborate with the team to improve service processes and response times.

Qualificações

Native or C2-level Polish and fluent English.
Excellent verbal and written communication with a customer-first attitude.
Ability to navigate multiple software applications and CRM systems.
Based in Portugal with a quiet home-office setup.

Responsabilidades

Deliver exceptional customer service to Polish-speaking clients via email, chat, and phone.
Assist customers with order status updates, product inquiries, returns, and general support regarding pet care supplies.
Troubleshoot customer issues promptly and ensure high levels of customer satisfaction.
Maintain accurate records of customer interactions and account details within the support CRM system.
Collaborate with team members to continuously improve service processes and response times.