Polish-Speaking Pet Care Customer Specialist

Pkrecruiting; Lisboa; Vor Ort; EUR 15.000 - 21.000; Vollzeit

Benefits dieser Stelle

Office in Lisbon

Zusammenfassung

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal. If you're passionate about delivering exceptional customer service and enjoy helping people, this is an exciting opportunity to join an international team supporting pet owners across multiple channels.

You will provide expert assistance, resolve inquiries, and help create a positive experience for every

Qualifikationen

• Native-level fluency in Polish.
• Good command of English.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a genuine passion for delivering outstanding service.
• Strong problem-solving and organizational abilities.
• Ability to work independently while managing multiple customer cases.
• Comfortable working with CRM systems and digital tools.
• An interest in animals or previous experience related to pet care is considered an advantage.

Aufgaben

• Provide customer support to pet owners via phone, email, and other communication channels.
• Respond to product-related inquiries and deliver accurate information.
• Resolve customer issues efficiently, aiming for first-contact resolution whenever possible.
• Manage your own case workload while independently identifying the best solutions for customers.
• Escalate complex issues when necessary to minimize business risk.
• Record customer interactions accurately in the CRM system.
• Contribute to continuous improvement by capturing customer feedback and insights.
• Work collaboratively with your team to achieve service quality targets and performance objectives.

Kenntnisse

Polish (native)

English proficiency

Communication skills

Customer focus

Problem solving

Organizational skills

CRM experience

Independent work

Multitasking

Digital tools

Tools

CRM software

Ticketing systems

Jobbeschreibung

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal. If you're passionate about delivering exceptional customer service and enjoy helping people, this is an exciting opportunity to join an international team supporting pet owners across multiple communication channels. You'll provide expert assistance, resolve customer inquiries, and help create a positive experience for every customer while working in a friendly and collaborative environment.

Your Role:

• Provide customer support to pet owners via phone, email, and other communication channels
• Respond to product-related inquiries and deliver accurate information
• Resolve customer issues efficiently, aiming for first-contact resolution whenever possible
• Manage your own case workload while independently identifying the best solutions for customers
• Escalate complex issues when necessary to minimize business risk
• Record customer interactions accurately in the CRM system
• Contribute to continuous improvement by capturing customer feedback and insights
• Work collaboratively with your team to achieve service quality targets and performance objectives

Requirements:

• Native-level fluency in Polish
• Good command of English
• Excellent communication and interpersonal skills
• Customer-focused mindset with a genuine passion for delivering outstanding service
• Strong problem-solving and organizational abilities
• Ability to work independently while managing multiple customer cases
• Comfortable working with CRM systems and digital tools
• An interest in animals or previous experience related to pet care is considered an advantage

The Offer:

• Office-based position in Lisbon, Portugal