Remote Night-Shift Customer Support Specialist — Fintech

Deblock; Porto; Remote; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Competitive compensation

Private health insurance with dental

Tech gear for your job

30 days of paid holidays

Job summary

Deblock is seeking a Customer Support Specialist to provide friendly, efficient help to customers via chat and email with night shifts and remote work. Occasional travel to our Porto office may be required as part of supporting our European user base.

You will troubleshoot product questions, account issues, payments, and general inquiries, while following internal procedures to ensure compliance and customer protection. Join a fast-paced team in a fintech environment.

Qualifications

• Experience providing support via chat and email.
• Ability to troubleshoot product questions, account issues, payments, and general inquiries.
• Familiarity with internal procedures to ensure compliance, safety and customer protection.

Responsibilities

• Provide friendly, efficient, and accurate support to customers through chat and email.
• Troubleshoot product questions, account issues, payments, and general inquiries.
• Follow internal procedures to ensure compliance, safety, and customer protection.
• Escalate cases when needed to FinCrime, Tech, or Product teams.
• Work night shifts with rotating shifts, including occasional weekends, to support our European customer base.
• Collaborate with teammates to improve processes and customer experience.
• Maintain clear documentation and contribute to a continuously improving knowledge base.
• Represent the voice of the customer internally, helping shape future improvements.

Skills

Customer support

Troubleshooting

Communication

Documentation

Collaboration

Job description

Deblock is seeking a Customer Support Specialist to provide friendly, efficient help to customers via chat and email with night shifts and remote work. Occasional travel to our Porto office may be required as part of supporting our European user base.

You will troubleshoot product questions, account issues, payments, and general inquiries, while following internal procedures to ensure compliance and customer protection. Join a fast-paced team in a fintech environment.